Last updated: January 2026 | Effective Date: January 2026
HydraForge (Pty) Ltd (Company Registration 2026/492105/07) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
When you submit a quote request, booking or contact form on our website, we collect personal information including your name, email address, phone number, and property address. We may also collect information about the services you require and any additional details you provide in your communications with us.
We use the information you provide to process your service requests, prepare and deliver quotes, schedule appointments, and communicate with you about your service. We may also use your contact information to follow up on completed services and to send you relevant information about our services.
HydraForge does not sell, trade, or rent your personal information to third parties. We may share your information with our service technicians and employees who need it to deliver services to you. We may also share information where required by law or to protect our rights.
We take the security of your personal information seriously. Your data is stored securely using industry-standard encryption. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
We retain your personal information for as long as is necessary to provide our services to you and to comply with our legal obligations. You may request the deletion of your personal information at any time by contacting us.
Under the Protection of Personal Information Act (POPIA), you have the right to access the personal information we hold about you, to correct inaccurate information, to request deletion of your information, and to object to the processing of your information in certain circumstances.
Our website may use cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our website. You can control cookie settings through your browser preferences.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@hydraforge.co.za or call 079 849 3290.