Last updated: January 2026
By engaging HydraForge (Pty) Ltd for any service, requesting a quote, or using our website, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services or website.
HydraForge provides plumbing, heat pump installation, solar water heating, facility management and general maintenance services. The scope of any specific service will be defined in the written quote or service agreement provided before work commences.
All quotes are valid for 14 days from the date of issue unless otherwise stated. Quotes are based on information provided at the time of quotation. If additional work is discovered during the execution of a job, this will be communicated to the client before proceeding. Our pricing is inclusive of VAT where applicable.
Payment is due on completion of work unless otherwise agreed in writing. For larger projects, a deposit may be required before commencement. Accepted payment methods are EFT and cash. Interest may be charged on overdue accounts at the prescribed rate.
All workmanship is guaranteed for a period of 12 months from the date of completion. Material and equipment warranties are as per the manufacturer's terms and conditions. Warranties are void if work is tampered with, modified, or if the installation is not maintained as recommended.
Emergency call-out rates may apply for services requested outside of normal business hours (Monday to Friday, 07:00–17:00). These rates will be communicated to the client at the time of call. A call-out fee applies in addition to labour and materials.
The client is responsible for ensuring that HydraForge technicians have safe and unobstructed access to the work area. The client must disclose all known hazards and relevant information about the property. The client is responsible for providing accurate information when requesting quotes or booking services.
HydraForge's liability is limited to the value of the work performed. We are not liable for any consequential, indirect or special damages. HydraForge is not responsible for pre-existing defects or damage not caused by our work.
Cancellations must be made at least 24 hours before the scheduled appointment. Late cancellations or no-shows may be subject to a cancellation fee. Emergency appointments may have different cancellation terms.
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the jurisdiction of the Gauteng courts.
HydraForge (Pty) Ltd | Company Reg. 2026/492105/07 | PIRB Reg. 7497/20